Terms and condition

Welcome to sufitales.com. SUFITALES and/or its affiliates provide website features and other products and services to you when you visit or shop at sufitales.com, use sufitales products or services, or use software provided by sufitales in connection with any of the foregoing. SUFITALES provides the Services subject to the following conditions. This user agreement (“Terms and Conditions” or “T&C” or “Terms” or “Agreement”) is between you (“you” or “End User” or “your” or “Buyer” or “Customer” or “Registered User”) and SUFITALES (“Company” or “us” or “We” or “sufitales.com”). This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures .Notwithstanding anything contained or said in any other document, if there is a conflict between the terms mentioned herein below and any other document, the terms contained in the present T&C shall alone prevail for the purposes of usage of the Site.

TERMS & CONDITIONS FOR SALE PERIOD

During Sale

• We usually include select products on sale-both online and in store.
• We do our best to ship every product after all quality checks. Unless a wrong/broken/damaged/poor condition piece has been shipped to the customer, we, unfortunately, do not accept the exchange or return of discounted products.
• We understand that you might want to pick up a gift for someone during the sale. Our priority will be shipping out all your sale orders, so it will not be possible for us to fulfil gift wrapping requests. You may, however, come back after the sale and avail the service at our standard rate.
• All prices are inclusive of applicable taxes.
• In case of any discrepancy in the pricing of a discounted product on account of human error, the amount that appears in the system will be deemed final.
• We experience high volumes during the sale and will be unable to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods.
• We try our best to fulfil every order. In case a product in our inventory does not meet our quality check, we may have to cancel the order.
• Accounting and encashment of credit notes would make those orders ineligible for any further exchanges or refunds.
• The pricing in our USD catalogue differs from the pricing in our INR catalogue. We take exchange rates and currency volatility into account.
• All Duties & Taxes for international orders will apply as per the rules of the shipping destination and will be borne by the customer.
• Goods & Service Tax/Sales Tax levied by Indian law, if applicable on exports, will be paid by SUFITALES and will not be charged to the customer.
• We've resumed international delivery and we ship orders as soon as possible. However, we're unable to control any delays caused by country-specific shipping restrictions.
• We are an omni channel business and ship orders from multiple locations. You may receive your order in more than one package at different times. Rest assured, you will be kept informed every time a package is shipped.
• All T&Cs mentioned here are over and above our standard T&Cs.

INTRODUCTION

The domain name sufitales.com is registered in the name of SUFITALES. Which is a registered company under the Companies Act 2013. Its registered office is at 801 Tower C, Nirvana courtyard, sector-50, Nirvana Country, Gurgaon 122018 

RIGHT TO CHANGE

SUFITALES reserves the sole right to update or modify these Terms and Conditions at any time without prior notice. For this reason, we encourage you to review these Terms and Conditions every time you purchase products from us or use our Web Site.

ELECTRONIC COMMUNICATIONS

When you use any of our Services, or send e-mails to us, you are communicating with us electronically. You by using our services consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site or through other Services. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. The legal requirements would be in conformity with the Indian Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated or anything contained to the contrary or any proprietary material owned by a third party and so expressly mentioned, SUFITALES owns all Intellectual Property Rights to and into the Website, including, without limitation, any and all rights, title and interest in and to copyright, related rights, patents, utility models, trademarks, trade names, service marks, designs, know-how, trade secrets and inventions (whether patentable or not ), goodwill, source code, meta tags, databases, text, content, graphics, icons, and hyperlinks. You acknowledge and agree that you shall not use, reproduce or distribute any content from the Website belonging to SUFITALES without obtaining authorization from it.

User shall not upload post or otherwise make available on the Site any material protected by copyright, trademark or other proprietary right without the express permission of the owner of the copyright, trademark or other proprietary right. SUFITALES does not have any express burden or responsibility to provide the Users with indications, markings or anything else that may aid the User in determining whether the material in question is copyrighted or trademarked. User shall be solely liable for any damage resulting from any infringement of Copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. 

TRADEMARKS

The Site contain copyrighted material, trademarks and other proprietary information, including, but not limited to, text, software, photos, video, graphics, music , sound, and the entire contents of SUFITALES protected by copyright as a collective work under the applicable copyright laws.

 BILLING

The price of our merchandise as mentioned on sufitales.com is the Maximum Retail Price (MRP) for the said product. Such MRP shall be inclusive of all local taxes as are applicable in India. Additional applicable taxes may be charged depending upon the destination where the order has to be shipped to. The tax rate applied and charged upon the order shall include combined tax rate for both state and local tax rates in accordance with the address where the order is being shipped. SUFITALES reserves the right to collect taxes and/or such other levy/ duty/ surcharge that it may have to incur in addition to the normal taxes it may have to pay. We may also charge delivery Charges which may include postal charges / shipment charges etc. That may be applicable for your country.

ORDER CANCELLATION BY SUFITALES

Due to unavoidable circumstances there may be times when certain orders having been validly placed may not be processed or capable of being dispatched. SUFITALES reserves the exclusive right to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, problems identified by our credit and fraud avoidance department or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card/ debit card/ any other mode of payment has been charged, the said amount will be reversed into your Account/ as the case may be to the source of the payment within a period of 30 working days. Any type of voucher used in these orders shall be returned and made available to the user in case of cancellation by SUFITALES.

SHIPPING & PROCESSING FEE

Our shipping and processing charges are intended to compensate SUFITALES for the cost of processing your order, handling and packing the products you purchase and delivering them to you. For further information please refer to our Shipping & Payment Policy: https://www.sufitales.com/shipping-returns/

PAYMENT

While availing any of the payment method/s offered by us, we are not responsible or take no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you including but not limited to the following: (a) lack of authorization for any transaction/s; (b) or exceeding the present limit mutually agreed by you and between your “Bank /s”; (c) or any payment issues arising out of the transaction; (d) or decline of transaction for any other reason/s.

All payments made against the purchases /services on sufitales.com by you shall be as against the MRP displayed on the website and shall be in terms and conditions of the third party Online Payment Gateway Services as adopted and applicable to your transaction as approved by SUFITALES. Before shipping your order to you, we may request you to provide supporting documents (including but not limited to Govt. Issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done so as to ensure a safe and a full proof online shopping environment to our users.

SUFITALES may employ Paisa Pay, PayPal and such other third party facilities, for Payments on the Website. Such payments can be made through the electronic or through Cash on delivery transactions, as may be permitted by SUFITALES which shall be at its sole discretion. Use of such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as may be required and applicable for your nature of activities.

GIFT CARDS

1. Gift Card can be redeemed online at www.sufitales.com or at our stores
   2. Gift Cards cannot be used to purchase other Gift Cards
   3. If the order value exceeds the Gift Card amount, the balance must be paid by Credit Card/Debit Card/Internet Banking.
   4. Gift Cards will expire after 1 year from the date of issue and any corresponding unused balance shall be forfeited thereafter
   5. Gift Cards cannot be redeemed for Cash or Credit
   6. You are solely responsible for the safety and security of the Gift Cards
   7. Gift Card number is confidential. In the event of any misuse of Gift Card due to loss of any such confidential details due to the fault of the purchaser, Sufitales shall not be responsible for the same and no refund can be issued
   8. Validity of Gift Cards cannot be extended, new Gift Cards cannot be provided against the expired/unused Gift Cards
   9. Gift Cards are a Prepaid Instrument subjected to regulations by Reserve Bank of India. Sufitales will be legally required to share the details of the purchase of the Gift Cards and/or transaction undertaken using the Gift Card with RBI or such statutory authorities.
   10. Gift Cards and transaction undertaken using the Gift Card. The issuer is also required to share the Know Your Customer (KYC) details of the purchaser/ redeemer of the Gift Cards with RBI or such statutory authorities, as per statutory guidelines issued from time to time. Sufitales may contact the purchaser of the Gift Card in this regard
   11. There is no fee or other charges associated with Gift Card purchase.
2. A Gift card once purchased cannot be cancelled and no refund is applicable.
3. A Gift Card purchased in INR cannot be converted to USD and vice versa.

REFUNDS & RETURNS

 SUFITALES shall make all endeavors to deliver defect free products to the purchasers. SUFITALES does not take title to any returned items purchased by the user unless the item is received by SUFITALES. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to SUFITALES within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

SUFITALES holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy: https://www.sufitales.com/shipping-returns/

DELIVERY

SUFITALES endeavours but does not guarantee delivery of products in the stipulated time period as mentioned on the purchase of the product. In no manner can the contract be repudiated if SUFITALES fails to deliver any one or more products in the stipulated time frame. However, if you fail to take the delivery of the goods, SUFITALES may at its discretion charge you for additional shipping cost.

LOSS IN TRANSIT

SUFITALES shall make all endeavours to deliver defect free products to the purchasers. SUFITALES does not take title to any returned items purchased by the user unless the item is received by SUFITALES. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. The defective and/or damaged goods so received shall be communicated to SUFITALES within 48 hours of its receipt. Any communication received after 48 hours of delivery shall not qualify for return unless expressly covered by the product warranty even in case the said product has been wrongly delivered.

SUFITALES holds the sole discretion to determine whether a refund can be issued. For further information please read our Returns & Exchanges Policy: https://www.sufitales.com/shipping-returns/

PRODUCT DESCRIPTIONS

Products displayed on SUFITALES attempts to be as accurate as possible. However, SUFITALES does not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free. If a product offered by SUFITALES is not as described, your sole remedy is to contact SUFITALES within 48 hours of receipt and SUFITALES riser vest the right to provide a solution as per its discretion. SUFITALES is not liable to issue any refunds or allow exchanges and/or returns as a matter of policy.

PRODUCT COMPLIANCE

Products displayed/ sold on the SUFITALES website are manufactured/ procured as per the applicable Local Laws of India and are in conformity with the required Indian industry standards.

PRODUCT PRICING DISCLAIMER

The Prices displayed on our website may differ from prices that are available in stores. Further the prices displayed in our catalogues are quotes which may vary from country to country for the same product. Prices shown on the website both for India and in other International Countries are subject to change without prior notice. These prices only reflect the MRP and do not include shipping and taxes which may be extra as applicable.

INACCURACY DISCLAIMER

From time to time there may be information on our Website or in our catalogue that may contain typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. SUFITALES reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice.

WARRANTIES & LIABILITY

All information, content, materials, products (including software) and other services included on or otherwise made available to you by SUFITALES are provided on an AS IS and AS AVAILABLE basis, unless otherwise specified in writing. SUFITALES makes no representations or warranties of any kind, express or implied, as to the operation of the services, or the information, content, materials, products (including software) or other services included on or otherwise made available to you through SUFITALES, unless otherwise specified in writing. You expressly agree that your use of the website is at your sole risk.

SUFITALES does not warrant that this Website will be constantly available, or available at all or that any information on this Website is complete, true, accurate or non-misleading.

We will not be liable to you in any way or in relation to the Contents of, or use of, or otherwise in connection with, the Website. You acknowledge, by your use of this Website, that your use of this Website is at your sole risk, that you assume full responsibility for all risks associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Website, and that SUFITALES shall not be liable for any damages of any kind related to your use of this Website.

Though SUFITALES shall make all endeavour to protect its websites from any viruses or other illegal use of its website. However we do not warrant that this site; information, Content, materials, product (including software) or services included on or otherwise made available to You through the Website; its servers; or electronic communication sent from us are free of viruses or other harmful components. Nothing on Website constitutes, or is meant to constitute, advice of any kind.

All the Products sold on Website shall be solely governed by the Indian Laws. In the event we are unable to deliver such Products due to implications of different territorial laws, we will return or will give credit for the amount (if any) received in advance by us from the sale of such Product that could not be delivered to You. It is YOUR responsibility to ensure that the products purchased on this website is not restricted in your territory. SUFITALES shall not be responsible for any non-compliance with regard to the local laws of that territory for any product available on this website.

SUFITALES will not be liable for any damages of any kind arising from the use of any service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through the website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing.

BREACH

In the event you are found to be in breach of the Terms of Use or Privacy Policy or other rules and policies or if we are unable to verify or authenticate any information you provide or if it is believed that your actions may cause legal liability for you, other users or us, without limiting to the present, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website. Any user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us.

Notwithstanding the foregoing, if you breach the Terms of Use or Privacy Policy or other rules and policies, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.

Any breach of any applicable local laws of that territory shall also result in, without prior notice immediately limit your activity, remove your information, temporarily/indefinitely suspend or terminate or block your membership, and/or refuse to provide you with access to this Website.

If you have any questions regarding this, you can contact our Care Team at + 918800700101 or send us regular mail addressed to: talessufi@gmail.com