Returns & Exchange
Saturdays, Sundays and public holidays are not considered business days for standard deliveries.
We offer free shipping for all domestic orders above INR 1999.
-
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact.
-
In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free item as well.
- Sufi Tales will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Mera Rang would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the customer.
- Kindly pack the items securely to prevent any loss or damage during transit. We recommend you use a reliable courier service.
- Exchange will only be initiated if the returned products pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
If the style doesn't suit you and you wish to return the product, we will email you a one-time use store credit voucher valid for 3 months provided the piece is unworn and intact with all the tags and labels.
Please note that shipping costs are non-refundable and will not be included in the value of the store credit voucher.
Upon successful return of your product, Sufi Tales will initiate the refund voucher or begin to process your exchange.
Exchanges and returns will not be accepted for any customized order. A product is eligible for exchange/return only if it is a standard product.